Shipping & Cancellation Policy

Shipping policy — domestic

Vastrarupa believes in a customer-first philosophy, and it is our sincere endeavour to offer you quick and hassle-free delivery. We partner with registered and trusted courier partners to ship your orders within India as well as overseas. Shipping timelines, however, may vary for different products. Shipping within India is free for all prepaid and COD orders.

• It usually takes 5 to 7 working days after dispatch, but it may vary at different locations.
• Delivery time is subject to factors beyond our control, including unexpected travel delays from our courier partners and transporters due to weather conditions and strikes.
• Address change will be accepted only if an order has not been shipped.
• Orders are dispatched within 48 hours of the order being placed.
• Vastrarupa reserves the right to cancel any order or avoid delivering to the customer in uncertain circumstances.
• We cannot dispatch COD orders to non-serviceable pincode areas, so we ask customers to pre-pay those orders so that we can dispatch them through another courier.
• COD orders above ₹10,000 need to pay 20% of the final amount before dispatch. Multiple orders created by a customer will be considered as one order for this rule.

International shipping

Yes, we do deliver items internationally. You are welcome to make your purchases on our site from anywhere in the world. We use reputed delivery companies to deliver your shipments safely and on time.

• For international orders, the shipping fee is based on the total weight of the parcel, which is calculated at the end of checkout. Weight for international shipping is charged per 500 g. For example, if the accumulated parcel weight is 1.25 kg, shipping will be charged for 1.5 kg.
• Cancellation requests will be accepted if an order is not shipped, and should be made strictly within 24 hours of placing the order, only by email to vastrarupaenterprise@gmail.com.

What are the international shipping costs and duties?

Due to the nature of international shipping, a customer may occasionally have to pay additional import duties and taxes once a shipment reaches their country. The large majority of orders will not have to pay any additional fees. However, we are unable to calculate when and how much these infrequent customs duty charges will be levied. Where additional customs charges are assessed, the customer is responsible for paying these fees.

If a customer refuses to pay customs duty or any additional import duties, the customer is liable to bear the shipping charges, and the amount would be refunded after deducting the shipping charges for that shipment.

Which countries does Vastrarupa ship to?

Vastrarupa ships to India, the US, the UK, UAE, Australia, Malaysia, Singapore, Mauritius, Dubai, Canada, Maldives, Germany and France.

If you are unable to place an order for a specific location, mail us at vastrarupaenterprise@gmail.com and the team will assist you further.

Can I return, exchange, or cancel an international order?

Please note that international orders are not eligible for returns, cancellations or exchanges. For tracking, please email us at vastrarupaenterprise@gmail.com.

How long will it take for my order to reach me?

From the time of shipping, it will take about 10–15 days for your international order to reach you, depending on the location.

What payment methods are allowed for international shipping?

You can use international credit and debit cards to pay for international shipping orders.

Cancellation policy

An easy cancellation process is available for all our customers. You can cancel your online order before the product has been shipped. If the order is prepaid, your entire order amount will be refunded.

You can cancel an order in one step:

• Email us at vastrarupaenterprise@gmail.com.
• Call us on our support number +91 74338 82642.

When we are closed

We are closed on Sundays and bank holidays.

• Cancellation of orders purchased during a sale might not be applicable; it depends on the sale and offer terms and conditions, which we mention with each offer.
• If a customer gave the wrong address or pincode and the order is shipped, no changes can be made. That order will be returned to us; after that we can re-dispatch it once with the correct details.