Return/Exchange & Refund Policy

Return policy

We understand that you had some issues with our product and wish to return it. Don’t worry — Vastrarupa has a flexible return policy in place for any discrepancies you may face while shopping with us.

• Products that are eligible for return can be returned within 2 days of receiving the shipment.
• We have only a one-time return or exchange policy.
• An unboxing video is a must if you claim that you received a wrong product from our side.
• The customer must arrange to ship the unused product to our location: G-5, Kuberji Vision, Saroli, Surat. Shipping charges to send the parcel to us are borne by the customer.
• Please ensure that the items are unused and in their original condition. We appreciate your understanding and hope we can serve you better next time.
• You can apply for a return or exchange from Track Order on this website.
• Once we receive and inspect the parcel, prepaid orders are refunded to the original payment method. Cash-on-delivery refunds are transferred to the bank account or UPI ID you share with us.
• All returns are subject to the discretion of Vastrarupa. If you want to return an order or have any questions, please write to vastrarupaenterprise@gmail.com or WhatsApp us on +91 74338 82642.
• We are not liable to refund for the wrong product sent by the customer as a return. If a customer wants their product back, they have to bear shipping charges.

Exchange policy

Exchange can be done within 2 days from the date of delivery.

Only products that are unused, unworn, unwashed, undamaged, with all their labels and tags completely intact, in original packaging, and eligible for exchange may be exchanged.

Please mail us your order number, name, address, phone number and email to vastrarupaenterprise@gmail.com within 2 days of the product being delivered, or WhatsApp us on +91 74338 82642.

• The customer must arrange to ship the product to our location: G-5, Kuberji Vision, Saroli, Surat. We do not collect the parcel from your door. Shipping to us is the customer’s responsibility.
• Once we receive your parcel, we process the exchange within 24–48 hours and send the new shipment’s tracking details to you on WhatsApp.
• Exchange is allowed once per order. Once the order is exchanged, it cannot be returned.
• We have only a one-time return or exchange policy.
• Exchange is allowed with the same or different products.
• Cancellation of orders purchased during a sale might not be applicable; it depends on the sale and offer terms and conditions, which we mention with each offer.
• Customers can apply for a return or exchange from Track Order on this website.

Offer products — return policy

Partial returns are not permitted for offer-product orders. If you wish to return your order, both products must be returned together. Returns for a single product from an offer-product order will not be accepted.

Normally, we do not accept returns for individual products purchased under this offer. However, if a customer wishes to return only one product instead of the entire order, they will be eligible for a refund of 45% of the product’s value, since the product was purchased as part of this offer.

Offer products — exchange policy

• If you would like to exchange your product for a different size of the same item, arrange to ship it to G-5, Kuberji Vision, Saroli, Surat. We process the exchange within 24–48 hours of receiving it and send shipping details on WhatsApp.
• If you want to exchange your product with a different product, you will be required to pay the applicable price difference (if any). Shipping the original piece to us remains the customer’s responsibility.

Defective product

If you receive a damaged or defective product, contact us within 24 hours of receiving the product at vastrarupaenterprise@gmail.com. Once the complaint is raised, send us a screenshot of the damaged or defective product along with a description of the damage at vastrarupaenterprise@gmail.com.

Other discount offers cannot be clubbed on a purchase during a sale period.

Tampered delivery policy

Vastrarupa uses third-party logistics for processing all orders. In unforeseen circumstances where a logistics partner refuses to accept a customer’s claim of wrong or tampered delivery or non-delivery of parcels, Vastrarupa shall not be held liable for any loss until the guidelines below are followed.

• If a Vastrarupa parcel is received in a tampered condition, the customer shall refuse to accept the parcel from the logistics partner.
• If the customer denies receiving the parcel while the logistics partner shows the parcel as delivered, the customer needs to raise the issue within 48 hours of the delivery message. We will share proof of delivery (POD) with the customer after receiving it from the logistics partner.
• Even after sharing POD, if a customer refuses to accept the authenticity of the shared POD, Vastrarupa can only assist the customer in raising the concern with the concerned logistics partner. We would re-fulfil the order only when the logistics partner confirms that the parcel is lost and was not delivered to the customer.